Our products are mostly rare vintage items. Therefore, special care is taken to protect them: boxes are amply sized and your items are well-protected.
We deliver everything direct to your home by LA POSTE. If you are not home when the courier comes to deliver your parcel, they will leave a calling card with their contact details so delivery can be re-arranged.
MAVAIS GENRES will send you a confirmation email when your goods are ready to be delivered. You can also check your order status by signing into Your Account and selecting History and details of my orders.
When merchandise is in stock, your order will usually be delivered to your door within 2 to 3 working days in France, 4 to 7 working days in other countries, after approving your order.
Some specific items have longer delivery delays, which are detailed in their description. In case your order contains both available items AND not immediately available items, we will send the order once all items are in our warehouse.
if you are paying by check (for French customers only) or by settlement transfer, your order will be only shipped after payment reception in full.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.
Standard Shipping fees, depending on delivery address:
- to CONTINENTAL FRANCE ("France Métropolitaine") : 10€ all taxes included (Free shipping for 150€ or more)
- to OTHER EUROPEAN COUTRIES : 18€ (Free shipping for 200€ or more)
- to NORTH AMERICAN COUNTRIES : 28€ (Free shipping for 300€ or more)
- to ASIA, DOM TOM and other countries : 30€ (Free shipping for 300€ or more)
“Satisfied or Refunded” Guarantee.
We are 100% proud of our catalogue. However, nothing and nobody can convince you more of the quality of our products than yourself. Therefore, If you are not satisfied with your purchase, you may return received items within 7 days of the date of shipment. We will give you a refund for the full amount of your order within 30 days. All returned items must be intact and must not have been tampered; they must be packed carefully in their original box, accompanied with a copy of the invoice, and sent to following address :
MAUVAIS GENRES / REFUND
23 rue du Liron,
30133 Les Angles,
Please note that the Client is fully liable for the shipment of goods until their receipt at our warehouse is duly certified. MAUVAIS GENRES shall not be liable for damages to or for the theft/loss of any goods that are returned via non-insured shipments.
All shipment expenses for the return of goods are to be borne by the Client, in accordance with law provisions.
Exceptions related to audio and video secondhand products, due to copy abuses: no return will be accepted related tosecondhand CDs, DVDs, 35 and 70 mm films, cells, and any other secondhand audio and video products.