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General terms and conditions

The website www.mauvais-genres.com is edited by the company MAUVAIS GENRES, located in 6 place Jean Jaurès, 30400 Villeneuve-les-Avignon, France. TVA NUMBER FR28 534 292 172 000 28

How to contact us: whatever question you may have, our team is at your disposal to answer you : FAQ / Contact us
 
This agreement describes the terms and conditions that govern your use of this website.

1. Ordering 
Ordering is possible by Internet via our website: www.mauvais-genres.com. To order a product, the Buyer must identify with his email address and his password. In case of a first-time order, the Buyer will have to create a customer account on our Website (“Subscribe”) to communicate delivery address, to follow-up his orders, to be informed of delivery. The creation of your customer account implies that you give us an email that we may use to inform you of your order status.When you are ready to order, select your shopping cart, check the content, then proceed to checkout. You will have to choose an eligible shipping address, select a delivery mode, a payment method, and accept our General Terms and Conditions of sale. Your order takes a few moments to process, and then you are returned to a 'thank you' page. This page gives you the details of your order (which you may print out). You will receive an email confirming your order, with a link allowing you to follow it on our Website.Please note that placing your order means you unconditionally accept the prices and descriptions of the items you have ordered.In some specific cases, for example invalid address or other problem on a customer account, MAUVAIS GENRES can freeze an order until the problem is solved.If a product becomes unavailable, we will inform you by mail and reimburse you for the value of the unavailable product (if you have already paid for it). The rest of the order will be delivered as expected.
 
2. Products
MAUVAIS GENRES guarantees the authenticity of all vintage Products purchased on the Site. Copyright of our vintage products belongs to respective movie studios, therefore, the collectibles of our catalogue are intended for personal use only and it is strictly forbidden to reproduce them as printed posters. All items are sold collector to collector, no rights given or implied.
The condition of each item is described in its description (international grade C1 to C10). Sizes are approximative. For example, in a given poster family, like French posters 120x160 cm, sizes can vary by several centimeters from one movie to another. Moreover, our Customer Service Team is always ready to help with any query you may have (contact@mauvais-genres.com). Therefore, the Buyer acknowledges having taken cognizance of item’s overall condition, and accepted this condition.
 
3. Prices
All prices are displayed in Euros. All payments are made in Euros. Our prices are tax included, but do not include shipping charges (packing, handling, shipping) which depends on delivery address, and is given during shopping cart checkout. Prices are subject to change at any time and without prior notice. Please note that no changes will be applied once your order is validated. 

4. Availability
Item’s availability defines delivery delay. Our products are mostly immediately available (: in stock), except for few exceptions. Availability is always specified in items description. We consider that a product is available as long as an order has not been validated (see “Ordering”). Therefore, it is possible that an item of your shopping cart becomes unavailable if another client buys it in the meantime. These products would be clearly identified in your shopping cart, before checkout.

5. Delivery options and shipping prices  
The products in our catalog are collector's items. We therefore take particular care in their packaging and delivery. For each order, you are asked for a flat-rate contribution to the order processing costs (postage, packaging, package preparation) which depends on the delivery option chosen by the customer when ordering online.
Packages are delivered to your home (at your home or to another address of your choice) by LA POSTE according to the customer's delivery choice, with tracking number.
The product is delivered to the address indicated by the customer when ordering. In the event of the customer's absence, the package will be made available at the post office for 10 working days. The Buyer is invited to regularly consult the tracking of their package in the My account section, using the tracking link provided in the details of their order.
MAUVAIS GENRES undertakes to deliver the items ordered as quickly as possible. The average delivery times observed are 2 to 4 working days to France and 7 working days for delivery abroad. These delivery times are given for information only, we are unfortunately not able to guarantee compliance with these times in the event of an unforeseen incident affecting our carrier or customs in your country. If your order is delayed in delivery, do not hesitate to contact us: our team will do everything possible to resolve any possible setbacks.
Delivery is deemed to have been made upon delivery of the products ordered by the Seller to the Buyer. We ask that you check the status of orders upon receipt. All Products that you order on the Site will remain the property of MAUVAIS GENRES until their delivery to the address indicated. All risks relating to the Products you order (including the risk of loss and/or damage to the Products) will pass to you upon delivery to the delivery address mentioned in your order.
Special case of incorrect address or unclaimed package: Any error in entering the delivery address by the customer cannot incur the liability of MAUVAIS GENRES. If the package is returned to the sender because the Customer incorrectly entered the delivery address, or due to absence, or for non-collection by the Customer from his post office (unclaimed package), the second delivery will be at the Customer's expense. If the Customer refuses to reship the Products, the Seller will reimburse the Customer for the sole amount of the products ordered, excluding the initial shipping costs. In the case of an order having benefited from free delivery linked to its amount, the Customer will be deducted the flat-rate outward delivery costs applied by the Shipper for the indicated country of delivery.
 
We deliver directly to your home by Postal service. A tracking number is always provided.
MAUVAIS GENRES keeps you informed when the package is delivered to the Post Office. You can then consult the progress of your order in the My account section, then the subsection History and details of my orders. The Buyer is invited to regularly check the tracking of their package, using the tracking link provided in the details of their order.

Delivery toward France, Andorre & Monaco :

-       Standard Shipping : 2 - 4 opened days, 6,90€
-       Expedited Shipping (with signature) :  2 - 4 opened days, 9,90€

Delivery toward Belgium, Luxembourg, Netherlands, Germany, Spain, Italy and Portugal :

-       Expedited shipping with signature and Insurance, 3-5 opened days, 12,90€.

Delivery toward other European Countries (including UK) :

-       Expedited shipping with signature and Insurance, 3-5 opened days, 18,90€. (<1kg) / +10€ for each additional kilo.

Delivery toward the rest of the World (USA, Canada, Japon…)

-       Economy shipping (with tracking, without signature, without insurance), 15-45 opened days, 19,90€
-       Expedited shipping (with tracking, signature and Insurance), 5-8 opened days, 32,90€/38,90€. (<1kg) +10€ for each additional kilo.

Click & Collect : FREE. The customer can collect his order at our brick-and-mortar shop, 6 place Jean Jaurès, 30400 Villeneuve les Avignon (France). Opening times here.
 

6. “Satisfied or Refunded” Guarantee

We are 100% proud of our catalogue. However, nothing and nobody can convince you more of the quality of our products than yourself. Therefore, If you are not satisfied with your purchase, you may return received items within 7 days of the date of shipment. We will give you a refund for the item(s) you purchased within 30 days. All returned items must be intact and must not have been tampered; they must be packed carefully in their original box, accompanied with a copy of the invoice, and sent to following address :

MAUVAIS GENRES Retours

6, Place Jean Jaurès

30400 VILLENEUVE-LES-AVIGNON

FRANCE


Please note that the Client is fully liable for the shipment of goods until their receipt at our warehouse is duly certified. MAUVAIS GENRES shall not be liable for damages to or for the theft/loss of any goods that are returned via non-insured and non-tracked shipments.

All shipment expenses are to be borne by the Client, in accordance with law provisions.

The case of automatic return to the sender by the carrier in the event of a package not claimed by the customer is not considered as a Customer Return and may result in costs (see delivery chapter, "Special case of incorrect address or unclaimed package"). The Buyer is invited to regularly consult the tracking of their package in the My account section, using the tracking link provided in the details of their order.

Exceptions related to audio and video secondhand products, due to copy abuses: no return will be accepted related to secondhand CDs, DVDs, 35 and 70 mm films, cells,  and any other secondhand audio and video products.

Exceptions related to photos, lobby cards and production-used documents, due to copy abuses: no return will be accepted related to Scripts, Drawings, Storyboards, Production Documents, Press Stills, Lobby Cards (except unopened sets)

7. Payment

We propose you several payment methods, as defined below :

- Credit Card : CARTE BLEUE, VISA, EUROCARD or MASTERCARD. All credit card payments are handled by our secure processing facility with LA BANQUE POSTALE (SSL protocol).

- PayPal (with or without creation of Paypal account).

- Credit transfer to our banking account at LA BANQUE POSTALE. Our account identification is given to you at the Payment step of your order. Please remind the order number in your credit transfer description, if possible, so we can start the shipping process faster.

- French bank Cheque, or French Postal Cheque, in euros, to EURL MAUVAIS GENRES,. Please send it to

MAUVAIS GENRES

6, Place Jean Jaurès

30400 VILLENEUVE-LES-AVIGNON

FRANCE


Please send the cheque with a reminder of the order number, so we can start the shipping process faster.

If your payment shall be refused by your bank, the order would be cancelled, and we would send you an email to inform you.

8. Online Payment security

Internet shopping with www.mauvais-genres.com is safe. In order to provides you with all the security and peace of mind you need when ordering online, we have taken great care to ensure our web site is as secure as possible.

=> Online Payment with Credit Card

All credit card payments are handled by our secure processing facility with LA BANQUE POSTALE bank (SSL protocol).

Credit card numbers are encrypted when your order is placed and are not held in clear text on any web site. All card and payment details are securely processed and we do not see any of these details, we simply receive confirmation that your transaction has been authorized with your nominated card provider. None of your details will be passed onto any third party or used for any other purpose other than those that have been authorized by you.

=> Online Payment with Paypal

All the information sent to PayPal is sent securely (ie all the data is encrypted) so that even if intercepted by anyone while passing across the Internet, the information cannot be extracted. Only PayPal can decipher the data. PayPal uses "SSL security" which is the industry standard way to send sensitive information in a highly encrypted form across the Internet. Virtually all on-line stores and banks use this same system.

9. Protection of personal data

When you purchase a product on our site, we may have to collect a variety of personal information including name, address and email. However, we will strive to ensure that Personal Data entered in our website will be protected against unauthorized or accidental access, processing or erasure. In doing so, we have implemented appropriate physical, electronic and managerial measures and controls to safeguard and secure the Personal Data.

You have the right to access, update or delete your personal data, either by signing into Your Account on our Website, or simply by contacting us (see contact info at bottom of our website).

Cnil CNIL N°1529703v0

10. ECO-CONTRIBUTION


The prices of the products concerned by an extended producer responsibility scheme (REP) include a mandatory environmental contribution pursuant to Article L.541-10-1 of the Environment Code (hereinafter: Eco-contribution).


This Eco-contribution notably makes it possible to finance the collection and treatment of the Products concerned at the end of their life, once sorted. It is paid by the company responsible for marketing the Product concerned. It is then included in the resale price, without the possibility of reduction.

Unique identifier for producers subject to Extended Producer Responsibility (EPR)
The unique identifier certifies registration in the register of producers of the "Packaging" sector in application of article L.541-10-13 of the Environmental Code. It was awarded by ADEME to the company MAUVAIS GENRES (Siret code 53429217200028). This identifier certifies compliance with the obligation to register in the Packaging register and the completion of the declaration of placing on the market with CITEO.

EPR Packaging (CITEO): FR337067_01CVYQ

11. Law

Jurisdiction and applicable law to Customers ordering via our Website www.mauvais-genres.com are deemed to be making their purchase in France and are thus subject to French law.