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FrançaisFAQ - Frequently Asked Questions / Contact
You will find here answers to most frequently asked questions. However, please feel free to contact us for further information.
I have a question about a product or an order. How can I reach you ?
Whatever question you may have, our team is at your disposal to answer you as fast as possible.
You can contact us:
- by email, from monday to saturday: contact (AT) mauvais-genres.com (Replace " (AT) " by @)
- by phone from monday to saturday, from 10:00 a.m. to 1 p.m. (french hour): +33 (0)9 72 28 77 63
- by post :
BP 50293
30402 VILLENEUVE AVIGNON CEDEX
FRANCE
Do you have a brick-and-mortar store?
Yes we do. Our store is located at this address : 6 place Jean Jaurès, 30400 Villeneuve-les-Avignon, France. Opening hours and how to find us here.
Do you ship worldwide ?
Yes we do ! Of course, shipping prices depend on delivery country. For more details, please consult our General Terms about delivery prices here.
How do you guarantee the authenticity of your documents ?
We collect movie memorabilia since over 20 years. The collectibles of our catalogue are selected with all the necessary rigour ; the authenticity of the collectibles, the signatures, dates, are guaranteed by the expertise of our team and the quality of our network.
Do you sell reproductions ?
No, except for some interesting cases, for example when the original has been destroyed, when their number is very limited, or when it is signed by a member of the film crew. It is always clearly specified in the description of the collectible.
How do you assess the price of the collectibles ?
It depends on many factors (see our related article How to assess the price of a movie document). To summarize, we always try to propose the fairest prices possible to our clients.
Can your prices evolve ?
Yes, depending on the market which is globaly growing. However, we always try to propose the fairest prices possible.
I am looking for a Mad Max poster, which I found at 8 euros on the net. Why is it 100€ on your website?
Most of our collectibles are original movie collectibles, meaning vintage production and exploitation documents. These historical documents must not be merged with all copies and reproductions existing on the market. In the case of a Mad Mad poster, found at 8€ on the net, it is probably a copy, not an original movie poster. For more information, please see our page Original documents VS Commercial documents.
Where do you find your collectibles ?
Mostly from our collectors network, built since 20 years. With time, we have also made contact with people working on films (directors, script writers) who give us access to some very hard-to-find collectibles (scripts, storyboards).
Are collectibles well- protected for shipping ?
Our products are mostly rare vintage items. Therefore, special care is taken to protect them: boxes are amply sized and your items are well-protected. Orders are delivered by La Poste (French National Mail Service) which provides a status follow-up.
What can I do if my parcel arrives damaged ?
Despite all our precautions, a parcel can arrive damaged. Please verify the content immediatly and contact our Customer Service as soon as possible.
Is it possible to delay the delivery ?
Of course. Please contact our Customer Service to specify the requested sending date.
We hope that this page has answered to your question. If not, please feel free to contact our Customer Service for further information.